Refund & Cancellation Policy

1. Cancellation Request Process

All cancellation requests must be submitted in writing by email to the official KYNEXA support or conference contact address.

A cancellation request is not considered valid until written acknowledgment is issued by KYNEXA.

2. Standard Refund Schedule

Unless a specific conference page states otherwise, the following refund policy applies to registration fees:

• More than 60 days: Eligible for up to 75% refund.
• 30–60 days: Eligible for up to 50% refund.
• 14–29 days: Eligible for up to 25% refund.
• Less than 14 days: No refund.

3. Administrative and Processing Deductions

Approved refunds may be subject to deductions for:

• Payment gateway charges
• Bank transfer fees
• Currency conversion charges
• Administrative handling charges
• Applicable taxes or statutory deductions

4. Non-Refundable Items

Unless otherwise stated, the following may be non-refundable:

• Abstract processing fees
• E-poster or video presentation fees
• Downloadable materials already delivered
• Activated optional add-ons
• Late-stage registrations near the event date

5. Registration Transfers & Substitutions

If you are unable to attend, you may request:

• Transfer your registration to another eligible participant.
• Transfer your registration credit to a future KYNEXA conference.

All requests are subject to review, deadlines, administrative feasibility, and written approval by KYNEXA.

6. No-Show Policy

No refunds will be issued for:

• Failure to attend the conference.
• Missed travel arrangements.
• Visa rejection unless specifically covered.
• Scheduling conflicts.
• Personal circumstances not approved in writing.

7. Duplicate or Excess Payments

If duplicate or excess payment has been made, notify KYNEXA in writing with complete payment details. Approved duplicate-payment refunds will be processed after verification.

8. Event Postponement, Format Change or Cancellation by Organizer

KYNEXA reserves the right to postpone, reschedule, convert to hybrid or virtual format, change venue, or cancel an event due to operational, legal, safety, logistical, force majeure, or other unavoidable circumstances.

If the event is cancelled without a replacement or rescheduled option, eligible registrants may receive a refund of the registration fee paid.

KYNEXA is not responsible for external participant expenses including:

• Flights
• Hotels
• Visa expenses
• Local transportation
• Currency losses
• Third-party booking charges

9. Refund Timing

Approved refunds are generally processed within a reasonable period after verification and may be completed:

• Within 30 business days, or
• After the conclusion of the conference, depending on payment method and policy.

10. Special Cases

Requests involving medical emergencies, visa refusal, institutional funding withdrawal, or exceptional personal circumstances may be reviewed individually. Approval is not guaranteed unless confirmed in writing.

11. Conference-Specific Terms Prevail

If a specific conference page, registration form, invoice, or signed agreement contains different refund rules, those conference-specific terms will take precedence over this policy.

12. Contact for Refund Requests

For refund, transfer, or cancellation requests, please contact:

KYNEXA GLOBAL CONFERENCES
Email: [Insert Refund Support Email]
Address: [Insert Registered Office Address]
Phone: [Insert Phone Number]